FAQ
Frequently Asked Questions
Please find frequently asked questions below. If you have any additional or specific questions please contact us here.
How long does the product takes to ship?
Frequently Asked Questions (FAQ)
Ordering and Payment
Q: How do I place an order?
A: Simply browse our website, select the items you love, choose the size and color (if applicable), and click “Add to Cart.” Once you’re ready to checkout, follow the prompts to complete your order.
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other digital payment methods such as Apple Pay and Google Pay.
Q: Can I change or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement. Please contact our customer support team as soon as possible for assistance.
Shipping and Delivery
Q: How long does shipping take?
A: All products are made to order. Shipping typically takes between 4 and 12 days depending on volume. Standard delivery typically takes 5–7 business days after shipping.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with a tracking number. Use the link provided to track your shipment.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 15 days of purchase for unworn, unwashed, and undamaged items with original tags.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our support team with your order number and details. We only accept exchanges for defective items. We do not do exchanges do to ordering the wrong size. Please find the sizing chart before your order.
Q: Do you offer free returns?
A: Free returns are available for domestic orders.
Products and Sizing
Q: How do I find the right size?
A: Use our detailed size chart on each product page for guidance. If you’re still unsure, feel free to reach out to us for personalized assistance.
Q: Are your products sustainably made?
A: Yes, sustainability is important to us. Many of our products are made with eco-friendly materials and ethical practices.
Q: Will items be restocked?
A: Popular items may be restocked, but availability can vary. Sign up for restock alerts on the product page to be notified.
Promotions and Discounts
Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter for updates on sales and exclusive discounts.
Q: Can I use multiple promo codes at once?
A: Unfortunately, only one promo code can be applied per order.
Contact Us
Q: How can I get in touch with customer service?
A: You can reach us by email at support@ruralheritage.com or via our Contact Page. Our team is available Monday–Friday, 9 AM–5 PM (local time).
